FAQ

Frequently Asked Questions

Shipping & Delivery

Where do you ship?
We ship across the United States, with free shipping on every order.

How much is shipping?
Shipping is free on all orders, with no minimum.

How long will my order take?
Orders are processed within 1 to 2 business days and typically arrive within 3 to 7 business days, so most orders reach you within 4 to 9 business days.

How do I track my order?
You will receive a tracking link by email as soon as your order ships.

Orders

I did not receive an order confirmation. What should I do?
Your confirmation email has a full breakdown of your purchase. If it has not arrived, check your spam folder or email us at info@halden-grove.com and we will resend it.

Can I change or cancel my order?
Orders can be changed or cancelled within 15 minutes of being placed. After that they move into fulfilment and can no longer be edited.

Returns & Refunds

What is your return policy?
You have 30 days from receiving your order to request a return, as long as the item is unworn, with tags, and in its original packaging.

How do I start a return?
Email info@halden-grove.com with your order number and we will guide you through it.

When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post the amount.

Sizing & Fit

How do I find my size?
Most of our pieces run true to size, with the cut noted on each product page. If you are between sizes or unsure, check the size guide on the product page or reach out and we will help you find the right fit.

Payment

What payment methods do you accept?
We accept American Express, Visa, Mastercard, Apple Pay and Google Pay, all processed securely in USD.

Still have questions?

Email us at info@halden-grove.com. We aim to reply within 24 hours, Monday to Friday, 9am to 6pm (EST).